开源在线客服系统：Live helper chat
网站在线客服系统，包括Web和桌面客户端。兼容 Windows, Linux, Mac。桌面客户端采用QT开发。支持基于 XMPP service providers (GTalk, Xabber, Mono等)的移动电话，MySQL, PostgreSQL。
一些主要特性：
- 支持XMPP消息提醒实现新的聊天 (IPhone, IPad, Android, Blackberry, GTalk etc...)
- Chrome 扩展
- 重复的声音通知
- Work hours
- See what user see with screenshot feature
- Drag & Drop widgets, minimize/maximize widgets
- Multiple chats same time
- See what users are typing before they send a message
- Multiple operators
- Send delayed canned messages as it was real user typing
- Chats archive
- Priority queue
- Chats statistic generation, top chats
- Resume chat after user closed chat
- All chats in single window with tabs interface, tabs are remembered before they are closed
- Chat transcript print
- Chat transcript send by mail
- Site widget
- Page embed mode for live support script or widget mode, or standard mode.
- Multilanguage
- Chats transfering
- Departments
- Files upload
- Chat search
- Automatic transfers between departments
- Option to generate JS for different departments
- Option to prefill form fields.
- Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example.
- Cronjobs
- Callbacks
- Closed chat callback
- Unanswered chat callback
- Asynchronous status loading, not blocking site javascript.
- XML, JSON export module
- Option to send transcript to users e-mail
- SMTP support
- HTTPS support
- No third parties cookies dependency
- Previous users chats
- Online users tracking, including geo detection
- GEO detection using three different sources
- Option to configure start chat fields
- Sounds on pending chats and new messages
- Google chrome notifications on pending messages.
- Browser title blinking then there is pending message.
- Option to limit pro active chat invitation messages based on pending chats.
- Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
- Users blocking
- Top performance with enabled cache
- Windows, Linux and Mac native applications.
- Advanced embed code generation with numerous options of includable code.
- Template override system
- Module override system
- Support for custom extensions
- Changeable footer and header content
- Option to send messges to anonymous site visitors,
- Canned messages
- Informing then operator or user is typing.
- Option to see what user is typing before he sends a message
- Canned messages for desktop client
- Voting module
- FAQ module
- Online users map
- Pro active chat invitatio
- Remember me functionality
- Total pageviews tracking
- Total pageviews including previous visits tracking
- Visits tracking, how many times user has been on your page.
- Time spent on site
- Auto responder
- BB Code support. Links recognition. Smiles and few other hidden features :)
- First user visit tracking
- Option for customers mute sounds
- Option for operators mute messages sounds and new pending chat's sound.
- Option to monitor online operators.
- Option to have different pro active messages for different domains. This can be archieved using different identifiers.
- Dekstop client supports HTTPS
- Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
- Option for operator set online or offline mode.
- Desktop client for
- Windows
- Linux
- Mac
- Flexible permission system:
- Roles
- Groups
- Users </ul> </li> </ul>
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